FAQ

ON FIRST BURN When lighting your candle for the first time, burn for at least 2 hours to allow the top of the wax to melt completely. This will prevent tunneling in the future! TRIM YOUR WICK Always trim your wick to 3mm-5mm before each use (use your nails, wick trimmer or nail clipper). TIME FOR A NEW ONE Do not burn your candle for more than 4 hours at a time and never burn a candle all the way through - discontinue use when there is 1.5cm of wax remaining.

If your wood wick isn’t staying lit, it could mean that your wick is either too long or short. You may need to trim your wick for a proper burn. The easiest way to do this is by pinching off the top burnt bits with your fingers or using a small tool like a nail clipper or wick trimmer. You should regularly trim the wicks of your candles to ensure a crisp burn. We recommend a length of 3mm – 5mm.

Don’t worry, we looked this up too when we were in the testing phase! Turns out, this is the best way to know your candle is made from 100% soy. Bumpy surfaces are super common with soy wax — it happens when the candle cools at an inconsistent rate. Sometimes your candle can dry with an uneven surface and sometimes it will dry smooth as ever. The good news? This is all-natural and does not affect the performance of your candle.

Your candle can tunnel if you extinguish the flame before its optimal burn time, leaving a literal ‘tunnel’ around the outside. This leftover wax means your candle won’t achieve its maximum burn potential and can become difficult to light later on. We never want that to happen, so please ensure you are burning your candle until the entire top layer is liquid wax. This way it will set evenly with no tunelling.

Don't stress! There's an easy fix if you've accidentally tunnelled your candle. What you need to do is create a foil wrap around the sides and top of the tin, then poke a hole to light the wick. This will create an oven inside the candle for the edges to melt down. Make sure on first burn to always leave your candle lit until all the wax has melted to the edge, as this forms a memory ring for the next burn.

Good question, we’re all about upcycling at One Kind! To properly clean your jars, first you’ll want to remove any additional wax on the inside of the jar. You can do this by heating up your jars in low simmering water to melt the wax. Once melted, discard the wick and add a little bit of water so it sets to a firm block. Remove the block of wax with a fork, then wash the inside with some soap and water. If you want to remove any labelling, you can simply use a hairdryer (works like a charm).

We are super transparent about how our candles are made and packaged. In our candles, we use 100% natural soy wax, wood wicks and recyclable tins and glass jars. The boxes we use are recyclable, containing at least 50% recycled fibre. The only plastic materials we use are adhesive on wick stickers and label stickers, although we are actively trying to find greener alternatives to this!

Yes, we do! It’s hard to smell candles over the internet, which is why we’ve created a dedicated kit so you can try it before you buy. Our sample duo lets you pick 2 x 60g jars.

Once your order has been placed, you’ll receive an order confirmation, then a shipping confirmation email containing a tracking number you can use to track your package. If you haven’t received either of these emails, please check your spam folder to ensure it hasn’t gone to junk! Still can’t find it? Email us at connect@onekind.in and we’d be more than happy to help.

Due to the nature of our products, used candles cannot be exchanged or refunded. Please note we also do not offer refunds on change of mind purchases. However, we’ll be more than happy to replace or refund products damaged during transit. If your candle was damaged during shipment, please contact us at connect@onekind.in with proof of damage within 48 hours of receiving the order.

Yes, we can do wholesale orders and custom candles for any event! Please reach out to us at connect@onekind.in with more details.

Our Body Serum Candles have been thoughtfully designed and rigorously tested to ensure they reach a temperature that is perfectly pleasant for the skin.

Unlike lotion, which is made primarily of water, our non-filler highly concentrated formula ensures a little goes a long way and the effects are long lasting. We estimate you’ll get 30+ uses from the regular size jar.

Our formula is made of non-comedogenic ingredients that regulate the skin’s oil levels without clogging pores making it ideal for sensitive skin. Although, we recommend you to test it out on a small patch before using the product fully.